Frequently asked questions
Answers about review requests, pricing, payment, privacy and support.
General
What is TuReseña?
TuReseña helps businesses organize voluntary review requests from real customers and manage their online reputation.
How does the service work?
Choose a plan, provide the necessary business information, and we coordinate review invitations and campaign follow-up.
Do you guarantee five-star reviews?
No. Customers decide independently whether to post and how to rate their experience.
Are published reviews guaranteed?
No. Plans specify the number of managed invitations, not the number of reviews posted.
Can I order from the US?
We welcome international inquiries; availability depends on location, platform rules and service terms.
Plans and billing
What does each plan include?
Managed requests to real customers, tracking and support. Higher tiers may include response guidance and account management.
What does 25 requests mean?
It means 25 review invitations are managed, not that 25 reviews will be published.
What currency are prices shown in?
Prices are displayed in US dollars (USD). Confirm currency and any applicable taxes at checkout.
How do I pay?
The Request plan button opens the corresponding Culqi payment link.
Do I need an account?
No registration is required on this website to choose a plan.
Can I request an invoice?
Contact us before purchasing to confirm invoicing requirements and applicable conditions.
What is the cancellation policy?
Please review our terms and conditions. Eligibility depends on the service stage and agreed terms.
Platforms
Which platforms do you support?
Google, Trustpilot and Tripadvisor, subject to their policies.
Can I request reviews through WhatsApp?
Yes, where you have a lawful basis to contact customers and comply with privacy and platform rules.
Can I offer rewards for positive reviews?
Review incentives tied to posting or rating are not recommended; feedback must be voluntary and authentic.
Can you remove a negative review?
We cannot remove legitimate feedback. We can advise on responses and reporting policy-violating content.
How should I reply to a negative review?
Stay calm, acknowledge the feedback, avoid disclosing private information, and offer a private resolution channel.
What if a customer does not leave a review?
Publication is up to the customer and platform; a managed invitation does not guarantee a response.
Privacy and support
What information do you need?
Only the information necessary to deliver the service, subject to applicable privacy requirements.
How is customer data handled?
Data handling must follow the privacy policy, agreed instructions and applicable law.
How can I contact TuReseña?
Email info@turesena.com or WhatsApp +34 614 300 987.
How do I file a complaint?
Use the complaints process linked from our terms and conditions page.